Refund policy

Return and Refund Policy | Allaert

As our products are perishable and shipped under strict cold chain conditions, we do not accept returns or issue refunds for non-defective products. This policy ensures food safety and maintains the integrity of the cold chain.

When a Refund or Replacement May Be Granted

We review every request and may offer a refund or replacement if the order is defective or incorrect, for example:

Product received damaged, spoiled, or presenting an abnormal appearance/odor upon delivery
Incorrect item delivered or missing item
Defective packaging compromising freshness

How to Report an Issue

Please contact us as soon as possible after delivery and provide:

Your order number
Clear photos of the product and packaging
A description of the issue

For safety reasons, do not return any product without our prior validation and instructions. Please keep the product refrigerated while we review your claim.

Delivery Area

We deliver in Belgium.

Contact

Allaert
Website: https://www.allaert-meat.be/
Address: Rue du Compas 55-63, 1070 Anderlecht, Belgique
Phone: +32 2 521 28 56
Email: sales@allaert-meat.com

Opening Hours

Monday – Thursday: 06:00 – 13:00
Friday: 06:00 – 12:00
Saturday: 06:00 – 09:00