Refund policy

Return and Refund Policy | Allaert Meat

Because our products are perishable and shipped under temperature-controlled cold chains, we do not accept returns or issue refunds for non-defective products. This rule is in place to guarantee food safety and cold chain integrity.

When a Refund or Replacement May Be Issued

We review each claim individually and may offer a refund or replacement if the order is defective or non-conforming, such as:

Product received damaged, altered, or exhibiting an unusual appearance/odor upon delivery
Incorrect item delivered or missing item
Defective packaging compromising freshness

How to Report an Issue

Please contact us as soon as possible after delivery with the following details:

Your order number
Clear photos of the product and packaging
A brief description of the issue

For safety reasons, do not return any product without our prior authorization and instructions. Please keep the item refrigerated while we process your request.

Delivery Zone

We deliver exclusively within Belgium.

Opening Hours

Monday – Thursday: 06:00 – 13:00
Friday: 06:00 – 12:00
Saturday: 06:00 – 09:00

Legal Information and Contact

Brand Name: Allaert Meat
Company Name: Etablissements Allaert (SA)
Address: Rue du Compas 55-63, 1070 Anderlecht, Belgium
VAT Number: BE0418.880.840
Phone: +32 2 521 28 56
Email: sales@allaert-meat.be
Website: www.allaert-meat.be